If you are not 100% satisfied, you can return any item within 30 days of receipt for a full refund of the item's purchase price. Returned items must be in the condition you received them and in the original box and/or packaging. Media products (Audio CDs, DVDs, vinyl records, etc.) must be in their original, unopened factory shrink wrap (where applicable). Shipping and handling charges are non-refundable.
A damaged or defective item can only be replaced for the same item, if available.
If there is a problem with your shipment that may be able to be solved without sending back an item, please contact us at 1-330-503-9480.
If you are returning for exchange, please allow 10-14 business days after we receive your return for us to process and ship your replacement order. If you are returning for refund, any monies due to you are typically processed and applied to your debit/credit card or PayPal account within 7 business days. Depending on your bank/credit card company, it may take up to three weeks after your credit is processed for it to post to your account. Refunds for purchases originally paid for by money order will be issued a store credit, unless you explicitly request that we refund your PayPal account.
Packing and Sending Your Return
To return an item, please indicate the reason for return on the invoice, include the packing slip with the item you are returning, wrap the package securely and ship to:Obscure Video & DVD
3747 N 2600 E
Twin Falls, ID 83301
You are responsible for the cost of shipping an item back to us. We recommend that you use a method of shipment that provides you with a tracking or delivery confirmation number.
We will credit or refund shipping costs only if the return is a result of our error.